Who is this course suitable for?

This course has been designed to provide an introduction to the information, advice, and guidance sector and is suitable for anyone looking to work in a role where information, advice, or guidance is provided. It is also suitable for learners who are looking to gain qualifications to enhance further education and employment opportunities.

Contents of the course:

• Understand information, advice and guidance practice
• Develop the interaction skills required for information, advice or guidance
• Identify the skills required by advice providers
• Understand the context of information, advice and guidance and the management of information

What will this course cost?

If you earn less than £25,000 per year or are on state benefits, live within the the Lancashire, Warrington, Cheshire, Cumbria and are aged 19+ you will be entitled to full funding to complete this course for free.

If you are self-funding for this course it will cost £300

Potential job roles:

• Careers Advisor Counsellor
• Customer Service Advisor Debt Advisor
• Employment Advisor Help-desk Advisor
• Legal Services Support Worker

Progression opportunities:

• Level 2 Certificate in Counselling Skills
• Level 2 / 3 Certificate in Principles of Customer Service
• Level 2 Diploma in Customer Service
• Level 3 Diploma in Counselling Skills
• Level 3 Certificate in Information, Advice or Guidance