INSTRUCTORS:
Customer Service
HABC Level 2 Certificate in Customer Service (RQF) 600/5472/4
Subject Area
15 – Business, Administration and Law
Age group
19+
About this Course
* Level 2 qualification will help you to develop your customer service knowledge, enhance day-to-day interactions with customers and boost your CV.
* Successful completion of this course leads to a nationally-accredited Level 2 Certificate in Customer Service.
* People looking for a qualification to help them find a new job or enhance their performance in their current role, learn new skills to fulfil a personal learning goal, or experience the benefits of online learning.
Course Content
* Delivery of Effective Customer Service
* Supporting the customer service environment
Qualification
* The purpose of this qualification is to provide learners with the underpinning knowledge of customer service, the legislation relating to the customer environment and the relationship between customer service and brand. Learners are given the opportunity to develop their knowledge and skills in delivering an exceptional customer experience including communication skills, making a good impression, dealing with customers in a variety of situations and to be able to resolve customer service problems.
Potential job roles
* This qualification can aid career progression in a wide range of different sectors, including customer service, sales, retail, hospitality and many more.
Customer Service
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